Here are the most frequently asked questions from users. If you have a question that does not appear in this list, please contact us.
What is the nearest metro stop?
Gran Vía and Callao (elevator up to street level)
What time is check-in and check-out?
Check-in time is from 13:00 (afternoon) and check-out time is until 11:00 (morning)
Can I enter the room before check-in time?
Yes, if the room is available and ready; if it isn't, we can keep your luggage.
Can I leave the room after 11:00?
On request and if availability allows.
Is there any time limit for arriving?
No, our reception is open 24 hours.
Can I cancel my booking at any time?
You can cancel your booking without charge before 12.00 on the day before your arrival (except in the case of special offer restrictions).
Do rooms have windows onto the street and quiet courtyards?
We have both street and courtyard rooms, you can choose by making a request at the time of booking.
Do you have irons and hair dryers?
We provide irons and hair dryers on request at reception, subject to availability.
Do you have breakfast at the hostel?
We do not have breakfast but we have coffee machines, cold drinks and snacks available for you.
Can you store my luggage when I leave the room?
Yes, we have a luggage storage room.
Is there any parking near the hostel? How much does it cost?
There are several public car parks near the hostel, but the nearest is on Barco 1 street, which costs €20-€27 for 24 hours, and the price is similar in all car parks in the area.
Is there internet at the hostel? How much does it cost?
We have free Wi-Fi throughout the building, as well as 3 printing terminals which guest can also use free of charge.
What languages are spoken at reception?
Spanish and English.
How much does a taxi from the airport cost? How long does it take?
The price of the taxi has a standard rate of 30 €.
Do you have a transfer service?
